FAQs

Eligibility:

You must live, work, worship or attend school in Fairfield County Connecticut in order to become a member. You must present the following documentation when opening an account:

Unexpired government issued form of identification bearing a photograph:

a. Driver’s License or Identity Card
b. Passport
c. Matrícula Consular
d. Credencial para Votar
e. Military ID
f. Worker’s Permit
g. Resident (or “Green”) Card

Address Verification if identification does not bear current address:

a. Rental/ Lease Agreement
b. Mortgage Documents
c. Utility Bills under the Member’s name
d. A signed Affidavit by the person the Member is residing with

Members with ITIN: Copy of ITIN Letter or ITIN Card

If you are an employee of the Town of Greenwich or the Greenwich Board of Education, and wish to have your payroll sent to your Members CU accounts, you are able to sign up at the credit union office. Full and partial direct deposits or payroll deductions are accepted.

For all other employers: To sign up for direct deposit, visit your employer's human resources or payroll department. You will need to provide the Members Credit Union routing number, the Members Credit Union street address (126 E Putnam Ave. Cos Cob, CT 06807), and your Members Credit Union account number.

For your checking account: this is the twelve digit number found in the bottom center of the MICR line on your personal checks. (This twelve digit number consists of your base account number preceded by zeros.)

If you would like your direct deposit posted to your savings account, simply provide your employer with your savings account number*. Members Credit Union will provide a verification letter for direct deposit to a savings account if required by employer.

*Members Credit Union account numbers are three, four or five digits long. If the account number is too short, please precede your account number with zeros, to a maximum of 12 digits. Do not include the 2 digit suffix.

You may mail a check to Members Credit Union 126 E. Putnam Ave. Cos Cob, CT 06807. Please include a payment coupon or indicate with a simple note which loan should receive the credit.

You may complete an ACH authorization form and have Members CU initiate a debit to your outside account for the payment. This must be a recurring monthly payment. A one-time ACH transfer may be requested with a $10 set up fee. ACH authorization form also required for a one-time ACH transfer.

If you have signed the Remote Deposit Agreement, and have access to our Remote Deposit Service, you may remotely deposit to your Members CU savings or checking account and simply transfer the payment online to the loan.

If you unable to get to the office during our business hours, you can drop your payment off in our night drop box until 8pm, and your loan will be credited with the payment the next business day.

We have recently changed check printers to lower the cost our members pay for their check orders. Because this is a new check printer, the first order must be ordered by Members CU staff. Simply give us a call and we can place the order for you. Subsequent orders may be ordered through the online ordering platform on our website.

Learn More

Do you know that e-statements are free, safer than paper statements and available to view on the first of the month?

To avoid a $2.00 Account Fee and receive your statements by email, you only need to access to our website www.memberscu.coop and log in to MCU@ Home. For members with more than one account, you will have to sign up for e-statements on each account separately.

Once logged on to your account,

• Click on the menu icon (3 little dashes) in the upper left hand corner of the page.
• Click “Email Statements and Email Settings”
• You will then add a new Email or edit an already existing Email to select the E-statement option. To add an Email, click the Add Email button. To edit an existing Email, click on that Email.
• Check the E-Statement Box, read and accept the disclosure.
• You will then be sent an Email from Members Credit Union with a PDF document attachment that will contain the Verification Code needed to complete the process.
• You must open the PDF attachment to obtain the code.
• Enter the code and click Confirm.
• Click the Submit Button

The Allpoint network provides you with the freedom to get your cash where you want, when you want, wherever you are... without the ATM fees. With over 55,000 ATMs in the Allpoint Network, your cash is never far away. Just look for the Allpoint logo or, better yet, use our locator or mobile app to find the nearest Allpoint ATM.

We may temporarily adjust your limit for the specific request based on management’s approval. Please give us as much notice as possible, as we cannot always accommodate your request immediately. If you must make multiple withdrawals from the same ATM machine due to ATM machine limit restrictions, you must wait at least 5 minutes between transactions, or the additional transaction(s) will be declined.

The easiest way to change your address and update e-mail information is to make the change through MCU @ Home, our online banking site at www.memberscu.coop, or on our mobile app. Log into your account go to settings and edit your address and/or e-mail address. If you have changed your telephone number, please contact the office to update the number.

Address Change Form: You may also stop into the office to fill out an address change form or send us a signed letter with the contact changes. We require a signature for address changes that are not performed through our online banking site or mobile app.

We highly recommend providing a password for your account that can be used for any telephone inquiries. We will not provide account information over the telephone if we cannot confirm your identity.

Providing a password is the quickest way for us to confirm your identity and give you the information you are requesting. To establish a password for your account, stop by the credit union office.

There is a “forgot password” link on both the online banking site and on the mobile app that will send you a temporary password to the e-mail you have on file with us. Follow the instructions to reset your password.

MCU @ Home and the mobile app will disable your account after 4 bad password attempts, and you will have to contact the credit union office to re activate your account.

Your account will also be disabled after 2 attempts at answering your High Risk Security Questions, and you will have to contact the credit union office for re-activation.

Your Members CU accounts are insured up to $250,000 by the National Credit Union Administration. Click here for more information about your Share Insurance Coverage.

In order to obtain a loan from Members Credit Union you must be a member of the credit union. You may submit a loan application, but no approved loan will be funded without the applicant being a member of the credit union, having an open savings account with a minimum par value deposit of $5.00.

You must first sign the Mobile Check Deposit Agreement, and provide the signed copy to the credit union office, and receive a copy of the Mobile Check Deposit Rule and Procedures.

The mobile check deposit feature is available to established Members CU accounts in good standing.

When a mobile deposit is received, there is a hold on the funds until the image of the check(s) is reviewed by Members CU. Once reviewed, the check is either accepted for deposit or rejected. Please make sure to check your e-mail for notifications of acceptance or rejection. If a mobile deposit is made after the close of our business day, the check(s) will be reviewed on the next business day. Because the deposit is not made in person, longer holds may apply. Please refer to our Funds Availability Policy for applicable holds. No deposit over $5,000 is accepted through mobile deposit, and must be presented for deposit in our office.

There is no fee to use MCU @ Home or our mobile app. The download for our mobile app is free, search for Members Credit Union-CT.

Bill Payment is available through MCU @ Home and our mobile app. Once you sign up for the service, the first 90 days are free, then a $4.95 monthly fee applies. Bill payer allows you to set up all of your bills online, make express or recurring payments, and research your activity. The payment is automatically debited from your checking account. You can pay your mortgage, or your next door neighbor. Your bills are paid electronically when possible, and by check if the merchant or individual does not accept electronic payments. Person to Person transfers are available as well.

Your Available balance is the amount that you have to spend. The Current balance includes items on hold such as checks deposits or debit card transactions that are holding, but have yet to be withdrawn from your account.

The Allpoint network provides you with the freedom to get your cash where you want, when you want, wherever you are... without the ATM fees. With over 55,000 ATMs in the Allpoint Network, your cash is never far away. Just look for the Allpoint logo or, better yet, use our locator or mobile app to find the nearest Allpoint ATM.

In a 24 hour period, you can withdraw $500 from an ATM, make signature based transactions for up to $1,500, and make pin based store transactions up to $1,000 provided the funds are available in your account. These limits are in place for security and safety purposes.

We may temporarily adjust your limit for the specific request based on management’s approval. Please give us as much notice as possible, as we cannot always accommodate your request immediately. If you must make multiple withdrawals from the same ATM machine due to ATM machine limit restrictions, you must wait at least 5 minutes between transactions, or the additional transaction(s) will be declined.

• You may be exceeding the debit card daily limits, either by dollar amount or time period
• You may not have enough funds in your account. Please check the balances in your checking account, deducting any items on hold. Items on hold decrease your available daily transaction limits
• You may be using an expired card or have not activated your new card
• You may be traveling or making a purchase from a merchant in a restricted country
• Your card may be blocked because of suspected fraudulent transactions. Contact Kelly Kortner at MCU, 203-622-6050, ext 110. If you are contacted by our fraud department, you will receive an automated call from Members Credit Union with a case # asking you to verify your debit card transactions. The fastest way to resolve this issue is to contact the card fraud department by returning the call, provide the case number and verify a few transactions. This is an automated process

We have no restrictions on your card in the US. It is not necessary to call us before you travel within the US to a location you visit often. However, if you are traveling outside of your normal patterns, your card may be blocked. Please make sure you have an updated cell phone number with MCU, because you may be called to verify your recent transaction history to protect your card from being blocked. If you prefer, feel free to call the office before you travel and your account will be noted.

If you are traveling abroad, please notify us in advance. Because there are high fraud volumes in many countries, your transactions may not go through unless we place a note on your account. We apologize for any inconvenience and appreciate your understanding and patience. These steps are necessary to protect the integrity of you your card.

Contact Kelly Kortner at MCU, 203-622-6050, ext 110 immediately. If it is outside of business hours please call 800-554-8969. WARNING!! - make sure that the transaction(s) you may be questioning are indeed fraudulent before contacting the credit union or the after-hours phone number. Once it is flagged for potential fraud, the card will be permanently blocked and a new card number must be issued.

You may use CARDVALET to turn your card on and off if you may have questions about the validity of a transaction before contacting the credit union. CARDVALET can be used to temporarily freeze your card until you can determine if a transaction is actually fraudulent.

The CardValet mobile app helps you control debit card spending, protects you against fraud and even allows you to “turn off" your cards when you’re not using them. One app to control all your debit and credit cards. Learn more about CARDVALET.

Download our app:
Google Play
Apple App Store

If you lose you debit card or misplace it, and you have registered your card with CARDVALET you can shut it off using CARDVALET, or you can contact Kelly at 203-622-6050 ext. 110 or speak to a Member Service Representative to put a restriction on the card while you look for it. Warning!! – If you call the after-hours number at 800-123-4567 the card may be permanently shut down to avoid fraud and a new debit card number may be issued.

We have no restrictions on your card in the US. It is not necessary to call us before you travel within the US to a location you visit often. However, if you are traveling outside of your normal patterns, your card may be blocked. Please make sure you have an updated cell phone number with MCU, because you may be called to verify your recent transaction history to protect your card from being blocked. If you prefer, feel free to call the office before you travel and your account will be noted.

If you are traveling abroad, please notify us in advance. Because there are high fraud volumes in many countries, your transactions may not go through unless we place a note on your account. We apologize for any inconvenience and appreciate your understanding and patience. These steps are necessary to protect the integrity of you your card.

Yes, by visiting www.ezcardinfo.com and completing the enrollment, you will be able to view your statements, transaction history, file disputes, schedule one time or recurring monthly payments, view your score card rewards and even enroll for e-statements for your VISA® credit card account.

Contact Members CU as soon as possible. During office hours, call Kelly at 203-622-6050 ext. 110 or speak to a Member Service Representative to put a restriction on the card or start the dispute process.

After Hours: call 800-299-9842 to report a lost or stolen card. The card will be shut down and a new card number issued.

You will not be liable for any unauthorized use that occurs after you notify Members CU. You may, however, be liable for unauthorized use that occurs before your notice to us. You will have no liability for unauthorized use unless you are found to be fraudulent or negligent in the handling of your Account or Card. In any case, your liability for unauthorized transactions will not exceed $50.