Careers
Help People Prosper. Grow With Us.
At Members Credit Union (MCU), a job is more than a position—it’s an opportunity to make a meaningful difference in people’s lives and in the community we serve.
We’re a not-for-profit, member-owned credit union based in Stamford, Connecticut. Founded in 1935 by nine Greenwich teachers, we have a long history of helping people build financial stability, pursue their goals, and create brighter futures.
Our mission is simple: Educate, Encourage and Empower. We put that mission into action every day by helping members access financial services, develop healthy financial habits, and take steps toward their dreams. When you join MCU, you become part of a team that believes financial services should be personal, accessible, and centered on people.
Why Work at MCU?
At MCU, every interaction is an opportunity to make a difference. Whether we’re helping someone open their first account, understand their credit, save for the future, or explore borrowing options, we work to make our members feel welcomed, supported, and empowered.
As a community-focused credit union, we value the relationships we build with our members and community partners. Our work extends beyond everyday banking through financial education, community outreach, and programs designed to expand access to financial opportunities.
We’re looking for people who want to contribute to that purpose—people who care about others, take pride in their work, and understand that even small actions can have a lasting impact.
Our Team and What We Value
We believe a strong credit union starts with a team that works together. We value professionalism, respect, accountability, collaboration, and a genuine commitment to member service.
We look for team members who:
Put people first. Listen carefully, treat every member with respect, and strive to understand their needs.
Take ownership. Follow through on responsibilities, pay attention to detail, and approach challenges with a solution-oriented mindset.
Work collaboratively. Support colleagues, communicate clearly, and contribute to a positive and productive workplace.
Learn and adapt. Stay open to feedback, develop new skills, and embrace changes in technology, procedures, and member needs.
Act with integrity. Protect confidential information, follow policies and procedures, and exercise sound judgment.
Support our mission. Recognize that each role contributes to our members’ financial well-being and the success of our credit union.
We expect our staff to balance friendly, personalized service with accuracy, sound judgment, regulatory compliance, and responsible handling of member information.
Current Opportunity
Member Service Representative I (MSR I)
Location: Stamford, Connecticut
Employment: Full-time, 40 hours per week
Language: English required; Spanish proficiency preferred
Reports to: Branch Supervisor
We’re seeking a service-oriented, detail-focused professional who enjoys helping people and is interested in making a difference through everyday financial services.
As a Member Service Representative I, you’ll be one of the people members turn to for assistance, guidance, and support. You’ll help create a positive member experience while ensuring transactions and account services are handled accurately, securely, and in accordance with credit union policies.
What You’ll Do
Welcome members and provide courteous, responsive, and personalized service.
Process deposits, withdrawals, payments, and other cash transactions accurately, balancing cash and following established controls.
Assist members with opening accounts, maintaining account information, and accessing credit union services.
Help members navigate digital banking tools and resolve routine service questions.
Identify opportunities to educate members, provide appropriate referrals, and connect them with products and services that fit their needs.
Support financial coaching and member education within the scope of the role.
Contribute to individual and team goals while supporting community outreach activities.
Follow applicable policies, procedures, privacy requirements, and compliance controls.
Recognize unusual activity or situations requiring additional review and escalate concerns appropriately.
Collaborate with colleagues and participate in cross-training, staff development, and occasional community or training events.
What We’re Looking For
A high school diploma or equivalent.
Relevant customer service, cash-handling, financial services, or related experience is preferred.
Strong communication and interpersonal skills, with a genuine interest in helping people.
Accuracy, organization, attention to detail, and the ability to handle transactions responsibly.
Sound judgment, discretion, and a commitment to protecting confidential information.
Comfort using computers, financial systems, and digital tools, along with a willingness to learn new technology.
A collaborative attitude and the ability to follow established procedures while recognizing when a situation needs to be escalated.
Reliable attendance and flexibility to work an assigned Saturday rotation, with occasional evening, training, or community events as needed.
Benefits
Competitive salary
Comprehensive Coverage: Medical, dental, vision, short-term disability, life insurance coverage and prescription benefits available to full-time employees after 90 days of employment.
Flexible Spending: Employer funded Health Reimbursement Account (HRA).
Paid Time Off: Including holidays and Paid Time Off (PTO).
Retirement Plans: 401(k) with contribution matching available after 1 year of employment.
Community Involvement: Paid volunteer hours to give back to the community.
Tuition reimbursement.
Professional Development Opportunities.
Is This Role Right for You?
You may be a great fit if you enjoy working with people, take pride in getting the details right, and want your work to contribute to something bigger than a transaction.
Experience in a credit union or bank can be helpful, but what matters is your ability to provide thoughtful service, learn our procedures, work well with others, and support our commitment to our members.
Spanish proficiency is a plus because it can help us better serve the diverse communities we reach.
Ready to Make a Difference?
If our mission resonates with you and you’re excited about helping people prosper, we’d love to hear from you.
Email your résumé to: EMontano@memberscu.coop with the subject line “Member Service Representative I Application.”
Tell us a little about yourself, your relevant experience, and why you’re interested in joining Members Credit Union.
Join a credit union that makes a difference. Help people prosper. Grow with MCU.
Members Credit Union is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. We welcome qualified applicants who share our commitment to serving our members and communities.